Help Center


You can cancel your order as long as it has not yet been dispatched. You can do so if you are a registered customer by login into your account. A “cancel” option will display with your order number, if your order has not yet been dispatched. Select this to continue with your order cancellation request. Alternatively, you can also send us an e-mail or request order cancel through live chat, where one of your customer service representatives will be happy to assist you.

If you face any issues with the order cancellation, please e-mail us or contact us through live chat, where we will be happy to assist you with your order cancellation request.


We can only change your address if your order has not yet been dispatched. Please e-mail us or contact us through live chat, where one of our customer service representatives will be happy to assist you with the change of your delivery address.


Once your order has been made, it is immediately sent to the warehouse for processing. and accepted into our warehouse we are unable to make any changes to your order as we try to get your order to you as soon as possible. Thus, this makes it very hard to change the order once it has been placed and accepted by our warehouse. However, you can still cancel the order, if it has not yet been dispatched (see ‘How can I cancel my order?’).


For technical assistance please send us an email or contact on live chat where we will be happy to help.


If your credit/debit card is rejected, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.


You can use Visa, MasterCard, Amex, PayPal, Klarna, LayBuy and Clearpay


All orders are sent through a tracked delivery service and therefore you can track your order using the tracking number e-mailed to you. If you are not in when our carrier attempt delivery, your item may have been left with your neighbour or a collection card left for you with instruction where to collect your parcel from.

If you need any assistance to locate your parcel, please send us an e-mail or contact us on live chat, where one of our customer service representatives will be happy to assist you to locate your parcel.


No, we do not allow any parcels to be redirected. This is to protect our customers.


We can only change your delivery address if your order has not yet been dispatched. Please e-mail us or contact us on live chat, where one of our customer service representatives will be happy to assist you with the change of your delivery address.


We use UPS and Royal Mail tracked delivery service for all deliveries as we believe in using reliable couriers with experience. In all cases, they should arrive within the estimated time listed above.


You can track your order in the ‘Track Your Order’ section of your website, using your order number and the e-mail address you used to register your account. When your order is dispatched, you will receive a confirmation e-mail, which also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders.Please send us an email or contact us on live chat where we will be happy to help you track your order.


We aim to process all orders as quickly as possible after an order passes all security checks. At Laurelled, we take the business of delivering your order seriously, and therefore we strive and work to dispatch every order the same day, provided we receive your order by 4pm and your payment has successfully been received along with other security checks. Any orders received after 4pm will be dispatched the following day. From dispatch, orders sent by Standard Tracked Delivery will typically take 2-3 working days to be delivered, but can take up to 5 days to arrive. Please see Shipping & Delivery section for estimated delivery times.


You can return your order within 14 days after your order has been successfully delivered to you. If you return your item(s) after 14 days, you will not qualify for a refund. You can return your item for an exchange in 28 days after your order has been successfully delivered to you. You can process the return or refund following return instructions on our Exchange & Returns policy section.

You can also send us an e-mail or contact on live chat, where one of our customer service representatives will assist to process your refund or exchange request.


This needs to be reported to our Customer Services team within 72 hours of receipt of your parcel –please send us an email or contact on live chat where we will be happy to help. Please do not throw the packaging away as you may be asked to return it or take photographs of this.


This needs to be reported to us within 72 hours of receipt of your parcel – please send us an email or contact on live chat where we will be happy to help. Please do not throw the packaging away as you may be asked to return it or take photographs of this.


Please send us an email or contact on live chat where we will be happy to try and find what you are looking for or even suggest an alternative if the product is out of stock.


Absolutely! All of our products are genuine are sourced directly from the brands authorised distributors or the brands themselves – no grey market products and no copies.


Yes, you need you have an account to shop with us as it allows you to save and amend delivery addresses, check the status of your order, review order history and in the unlikely hood you need to return anything to us.


On the ‘Sign in/Register’ page, click on the link ‘Forgot Your Password’ and you will be emailed a link that will allow you to reset it. If you still have issues resetting your password, please e-mail send us an e-mail or contact on live chat, where our customer service representative will be happy to assist you.


Yes, our site is completely secure and any payment transactions we undertake online will be encrypted using Secure Sockets Layer (SSL) technology. Furthermore, all your personal details are stored in accordance with the Data Protection Act. For more information on privacy and security, please refer to our Privacy Policy.


Our mobile site is completely secure and benefits from the same security offered by our desktop site.


You can find more cookie information on how we use cookies in our privacy policy page.


Once you go to checkout you can enter your discount code in the promotion code box before making the payment.


Promotion codes have expiry dates on them. If the promotional code is still valid and is not applying a discount when you enter it into the relevant box at checkout, please send us an email or contact on live chat, where we will be happy to help.


Unfortunately you are only allowed to use one code per order.

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Labib Group Ltd E104, Unit 14, Coral Park Henley Road CB1 3EA Cambridge United Kingdom

support@laurelled.co.uk
+44 (0) 1223 756 427
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